Return, Exchange and Refund Policy

Thank you for shopping at Pets' Station Holding Pte Ltd (“www.petsstation.com.sg”)!

Customers are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. All item(s) leaving Pets’ Station distribution centre have been checked for quality and quantity accuracy.

The Return, Exchange and Refund Policy described below only apply to online purchases made through www.petsstation.com.sg.

  • We will exchange item(s) due to past its EXPIRY DATE / DAMAGED CONDITION UPON DELIVERY, DELIVERED WRONG ITEM and/or MANUFACTURER’S DEFECT
  • All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
  • We will require the original tax invoice as proof of purchase from www.petsstation.com.sg.
  • Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).
  • The item(s) will be inspected upon received.
  • All returned item(s) must be in good condition and all original packaging (including original tax invoice) must be in place for full refund to be issued.
  • No refund will be issued if the product shows signs of use.
  • Our guarantee does not cover accidental damage or wear of product caused by customer.
  • All items purchased online through www.petsstation.com.sg are returnable & exchangeable except for opened and/or used products.
  • If the item(s) is returned and/or exchanged, customer(s) is responsible for:
    • return shipping amount – SGD$20 delivery charge/trip
    • 3% of the total payment administration fee
  • All sale items (with vouchers, promo codes, promotion, and clearance) cannot be exchanged or returned.

Please return your purchase to the following address:
PETS' STATION HOLDING PTE LTD
21 MARSILING INDUSTRIAL ESTATE ROAD 9
SINGAPORE 739175

We are always here to help. If you have questions, please email to pscart@petsstation.com.sg or call our customer service team at +65 6363 1121.

This return, exchange and refund policy was last updated on 3 Apr 2017.

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